Version FC24-AGB-0.9-LEGAL-REVIEW · Last updated: 11 November 2026
Version for the final legal review. There is currently no online purchase on this website: requests through our forms are free and non-binding and do not create a contract.
1. Scope and provider
(1) These General Terms and Conditions apply to contracts for the services “Analyse the whole account”, “Analyse individual videos” and “Find partners” between FansConnect24 LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA (“FansConnect24”, “we”), and its customers (“customer”).
(2) You can reach us by email at
(3) A consumer is anyone who concludes a contract for purposes that are predominantly outside their trade, business or profession. Every other customer is a business. Anyone who earns income with their channel or is building a creator business may act as a business; this depends on the individual case. Provisions that apply only to consumers or only to businesses are marked as such.
(4) For video analyses, the Special Conditions for Video Analyses also apply. Individual agreements in the quote take precedence over these terms. Conflicting terms of the customer only apply if we expressly agree to them.
2. Website, request and conclusion of contract
(1) Presentations on our website, examples, teasers, free initial assessments and price information are not a binding offer.
(2) Sending a form, for example “Submit videos” or an analysis request, is a free and non-binding request. It creates neither a contract nor an obligation to pay; the request does not retrieve or analyse any video.
(3) A contract is only concluded when the customer (a) places an order in a checkout expressly marked as an ordering process, using a button clearly labelled as creating an obligation to pay, and we accept it, or (b) expressly accepts an individual quote from us, for example by email. The quote states the scope of services, the total price, the service period and the terms included, with their version.
(4) We do not currently offer an online ordering process. Contracts are therefore currently concluded only under paragraph 3(b).
(5) The customer receives the content of the contract and the terms included on a durable medium, for example by email or as a PDF. The contract language is German or the language in which the quote was prepared.
3. Services
(1) Analyse the whole account: We evaluate a publicly accessible channel or account on the basis of the available metrics and metadata, such as views, publishing rhythm, formats and interactions, and of a reasoned selection of individual videos. The result is a written analysis dossier with assessments, priorities and next steps. An evaluation of the picture and sound of the videos is only included if the quote expressly provides for it.
(2) Analyse individual videos: We evaluate the videos named by the customer within the agreed scope, for example the opening, structure, presentation, clarity, product integration and call to action.
(3) Find partners: We research and assess possible collaboration partners such as brands, companies or creators and, on request, prepare first contact within the agreed scope. Brokering, a contract with third parties or a particular result is only owed if this is expressly agreed. We do not act as the customer’s agent unless this is agreed separately.
(4) Content, scope, delivery date and price are set out in the quote. We provide the agreed analysis and advisory service with due care and skill; we do not owe a particular commercial success.
(5) No guarantee of success: We give no guarantee of reach, followers, views, sales, income, treatment by platform algorithms or collaborations coming about. Recommendations are assessments; whether and how to implement them is the customer’s decision.
4. Sources, evidence and AI
(1) In our results we indicate what a statement is based on:
- measured or observed: values reported by the platform or what can actually be seen or heard in the material;
- external data: information from third parties, for example from platform interfaces or public sources;
- derived: metrics and comparisons calculated from measured values;
- model or forecast: estimates and expectations, including AI-assisted ones;
- editorial recommendation: the professional assessment of our team.
(2) A forecast or model estimate is not a measured value. External data may be incomplete, delayed or wrong; we check it for plausibility but cannot guarantee that it is correct.
(3) We also use artificial intelligence (AI) systems for evaluation, structuring, translation and wording and point this out in the result. AI-assisted statements may contain errors.
(4) An additional professional review of the result by a person (human review) is only owed if it is expressly booked. Even without this review, the dossier is complete within the agreed scope and shows what its statements are based on.
(5) We may use carefully selected technical service providers, for example for hosting and infrastructure, communication, data and platform interfaces, AI, language and text processing, multimodal video analysis, translation and security. They process personal data in accordance with our privacy notice.
5. Customer cooperation
(1) The customer provides the information needed for the service completely and accurately, in particular links, goals and target groups, and names a contact person who can be reached.
(2) The customer only commissions analyses of content and accounts that they are entitled to commission and does not send login details for platform accounts unless this is expressly agreed.
(3) If necessary cooperation is missing, agreed dates are postponed appropriately.
6. Customer content
(1) Rights in the content provided by the customer remain with the customer or the respective rights holder.
(2) The customer grants us a simple, non-exclusive and non-transferable right to use the content for the term and purpose of the contract insofar as this is necessary for the agreed service: to retrieve, technically process, analyse and describe it and to reproduce excerpts in the dossier, including through service providers under section 4(5). Any further use, such as publication, requires separate consent.
(3) Content does not have to be free of third-party rights. Videos may, for example, contain music, brands, logos, products or other people. What is required is that the customer is entitled to commission the analysis and the processing it requires. If there are concrete indications of an infringement or unlawful content, we may decline or suspend the work.
7. Results and rights of use
(1) The customer may use the dossier and the other results without time limit for their own private and business purposes, including passing them on to their own staff, advisers and partners.
(2) It is not permitted to resell the results as a product of one’s own or to use them to replicate our services.
(3) Our methods, assessment models, criteria, templates, software and other know-how remain our intellectual property and trade secrets, even where they can be recognised in the result. No rights in them are transferred.
(4) We only name the customer as a reference with their consent.
8. Confidentiality and AI training
(1) We treat non-public content, information and results of the customer confidentially. We only pass them on to people and service providers who need them for the service and are bound to confidentiality, or where there is a legal obligation.
(2) We do not use the customer’s non-public content for the general training of AI models of external providers. We choose services and settings under which such use is contractually excluded. Exceptions exist only with a suitable legal basis and the customer’s express consent.
(3) The duty of confidentiality continues after the end of the contract.
9. Prices and payment
(1) The prices stated in the quote apply. For consumers these are total prices including any taxes and charges; for businesses the quote shows whether taxes are added.
(2) The quote states the payment method and due date. The customer receives invoices electronically.
10. Service period
(1) Service dates are binding if the quote describes them as binding; otherwise they are expected dates.
(2) If the service is delayed for reasons beyond our control, for example because a platform does not provide content or data, we inform the customer and agree on how to proceed.
11. Right of withdrawal for consumers
Consumers have a statutory right of withdrawal for distance contracts. Details and a model form are set out in the consumer information and withdrawal notice.
12. Warranty
(1) The statutory warranty applies. For consumers it is neither excluded nor limited.
(2) Please report defects to us as soon as possible so that we can remedy them quickly. For consumers, a later report has no disadvantage for their statutory rights.
(3) For businesses, we first remedy defects by improvement within a reasonable period; other statutory rights remain unaffected.
13. Liability
(1) We are liable without limitation for damage resulting from injury to life, body or health, for damage caused intentionally or through gross negligence, under mandatory statutory provisions such as product liability law and to the extent of an expressly assumed guarantee.
(2) Consumers: For damage caused through slight negligence we are liable in accordance with the statutory provisions. Liability for slight negligence is excluded only insofar as the law permits; never for personal injury and never for damage to items we have taken on for processing.
(3) Businesses: In the case of slight negligence we are only liable for the breach of essential contractual obligations, limited to the damage typically foreseeable when the contract was concluded and at most to the fee for the order concerned. We are not liable for lost profit and indirect damage in the case of slight negligence.
(4) The customer makes decisions based on our results, for example about content, investments or collaborations, on their own responsibility. Paragraphs 1 to 3 remain unaffected.
14. Term and termination
Individual orders end when the service has been provided in full. For services over a longer period, the quote states the term and termination. Each party’s right to terminate for good cause remains unaffected.
15. Data protection
How we process personal data is explained in our privacy notice.
16. Applicable law and place of jurisdiction
(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.
(2) For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
(3) Consumers can sue and be sued at their place of residence where the law provides for this; their statutory places of jurisdiction remain unaffected.
(4) For businesses, insofar as permitted by law, the court with subject-matter jurisdiction for our contact address in Austria has jurisdiction. We may also sue businesses at their general place of jurisdiction.
17. Complaints
Please send questions and complaints to
18. Changes and final provisions
(1) We may change these terms for future contracts. A concluded contract is governed by the version included when it was concluded.
(2) If a provision is invalid, the remaining provisions remain valid. The invalid provision is replaced by the statutory rule.